This article is for TEACHERS and PARENTS.

 

Whether you're a teacher or parent, we know your time is precious. That's why we've ensured you can get instant access to your digital downloads as soon as your order is cleared and payment is received. This process is automated for your convenience.


Steps to Download Your Resources Once Purchased

  1. Once your payment is completed, you will be redirected to the Teacha! Resources account where your products will be automatically available for download.
  2. A download link will also be sent to the email address provided in the ‘Billing Details’ form. 

How to Find and Access Previously Downloaded Resources on Teacha

  1. Log into your Teacha! account. 
  2. From your ‘Dashboard’ click the ‘Orders’ tab on the left. From your orders, either click the relevant order number or 'View.' 
  3. Under ‘Download,' click the resource attachment that you would like to download.
  4. If you have already downloaded your resources, click the ‘Downloads’ tab on the left and click on the download button. 
  5. The file will download to the ‘Downloads’ folder on your computer.
  6. Ensure the file is fully downloaded before opening it to avoid corruption.


Troubleshooting Download Issues

If you haven’t received your order yet, please check the following:

  • Check Spam Folder: If you haven’t received an email with the download link, check your spam folder and add [email protected] to your contacts.

  • EFT Payment: If you made an EFT payment, ensure you sent your proof of payment to [email protected].

  • Payment Confirmation: If you’ve received payment confirmation but still can’t access your download, email [email protected] with your proof of payment for assistance.


Need help? Use the live chat in the bottom right corner of your screen or email us at [email protected].